Warranty

If you purchased a product from jefe.bike and would like to inquire about a warranty issue, please send an email to jefe@jefe.bike.  We support a wide range of products, each with their own warranty; as a result, warranty assessment is a formal process that involves evaluation of the policy and the product in question. We are unable to support warranty claims on products we have not sold and certain manufacturers limit warranty support to the first owner; please refer to the warranty certificate from your original purchase.

In your inquiry, please outline the product in question, the issue you're facing, supporting pictures / images (if appropriate), your date of purchase from jefe.bike and the warranty information.

After reviewing your inquiry, our customer service resources will get back to you within 2 business days with a course of action.

If the warranty claim is honored, Jefe will email you a return material authorization (RMA) number and any specific instructions relating to your return. Upon return of the product, Jefe will follow the warranty policy of the vendor; if this involves a replacement product, Jefe will pay to ship a replacement to you when one is available; if it involves a full or partial refund, this process will take place within 7 days of the receipt of the warranted product.

If the warranty claim requires further assessment, Jefe will forward a return material authorization (RMA) number and the address of the warranty service center. Jefe will assess the product within the scope of the respective product's warranty and get back to the applicant with a course of action within 7 days of the receipt of the warranted product. If the outcome involves a return of the product sent in for assessment, Jefe will pay for return postage.