.If you purchased a product from jefe.bike and would like to inquire about a warranty issue, please send an email to firstname.lastname@example.org. We support a wide range of products, each with their own warranty; as a result, warranty assessment is a formal process that involves evaluation of the policy and the product in question.
In your inquiry, please outline the product in question, the issue you're facing, supporting pictures / images (if appropriate), your date of purchase, and the warranty information.
After reviewing your inquiry, our customer service resources will get back to you within 2 business days with a course of action.
If the warranty claim is honored, Jefe will email you a return material authorization (RMA) number and a pre-paid mailing label. Upon return of the product, Jefe will follow the warranty policy of the vendor; if this involves a replacement product, Jefe will pay to ship a replacement to you when one is available; if it involves a full or partial refund, this process will take place within 7 days of the receipt of the warranted product.
If the warranty claim is indefinite and further assessment needs to be made to the product to determine warranty applicability, Jefe will forward a return material authorization (RMA) number and the address of the warranty service center. Jefe will assess the product within the scope of the respective product's warranty and get back to the applicant with a course of action within 7 days of the receipt of the warranted product. If the outcome involves a return of the product sent in for assessment, Jefe will pay for return postage.